CLARIFICATION TEXT ON THE PROCESSING OF PERSONAL DATA

1. Entrance

According to Article 10 of the Personal Data Protection Law No. 6698 and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform, data controllers are obliged to make explanations and inform regarding the processing of personal data of real persons. This clarification text  is prepared by   Cygnus Health Services Limited Company (“CYGNUS”), acting as the data controller.It  has been regulated in order to fulfill the legal obligation in accordance with the above-mentioned legislation for its customers and to be transparent and accountable.  

Your personal data that we process as a data controller for the following purposes are as follows:

• Your identity information (Name Surname / TR Identity Number / Mother Tongue / Nationality / Passport Information / Date of Birth / Gender)
• Your contact information (Address / Phone Number / E-Mail Address / Instagram Account Name / Emergency Contact Information)
• Your visual and auditory data (Before and After Treatment Photos)
• Your health information (Blood Type / Disease and Operation History / Alcohol and Cigarette Use Information / Whether to Have Children / Genetic Disorder Information / Drug Use Information / Allergy Information / COVID-19 Vaccination Information / Eating and Drinking Habits / Glasses-Lens Usage Information / Two Weeks Health Status Before Consultation / Two Weeks Sexual Life Before Consultation / Pregnancy Status / Vaccination Status within Three Months Before Consultation / HIV Status / Requested Operation Information / Surgeon Information Who Will Perform the Operation / Hospital Where the Operation Will Be Performed / Operation Date and Time / Additional Service Information Received at the Hospital / Surgery Reports / Prescriptions)
• Your customer transaction information (Protocol Number / Price Information / Hotel Accommodation Information / Satisfaction Degree Regarding the Service Provided)
• Transaction Security Information
• Travel Information

2. Purposes of Processing Your Personal Data

Your personal data collected by CYGNUS will be processed in accordance with the principles in Article 4 of the Law, in line with the specific, clear and legitimate purposes below, within the scope of the personal data processing conditions specified in Articles 5 and 6 of the Law. Your personal data;

• Execution of goods / services sales processes,
• Execution of goods / services production and operation processes,
• Execution of finance and accounting affairs,
• Making your treatment plan and carrying out your treatment process,
• Carrying out medical diagnosis, treatment and care services,
• Carrying out application, acceptance and planning procedures within the scope of health tourism,
• Execution of appointment and communication processes,
• To be able to communicate with you,
• Recording and reporting within the scope of the relevant legislation,
• It is processed in order to increase service quality and carry out activities for customer satisfaction.

3.      Persons/Organizations to which Personal Data Can Be Transferred and For What Purpose It Can Be Transferred

Your personal data processed in relation to the service you have received within CYGNUS may be processed for the following purposes, including the institution where the operation will be performed, the doctor and health personnel who will perform the operation, health institutions responsible for the provision of health services, authorized public institutions and organizations (Ministry of Health, Social Security Institution, etc.), travel/accommodation companies, health institutions abroad with your explicit consent, digital infrastructure service providers, physicians, our business partners and the persons we receive service from It is shared with. Your personal data;

• Execution of goods / services sales processes,
• Execution of goods / services production and operation processes,
• Execution of finance and accounting affairs,
• Making your treatment plan and carrying out your treatment process,
• Carrying out medical diagnosis, treatment and care services,

• Carrying out application, acceptance and planning procedures within the scope of health tourism,
• Execution of appointment and communication processes,

• To be able to communicate with you,

• Recording and reporting within the scope of the relevant legislation,

• Planning your arrival in Turkey and your transportation within Turkey,
• Planning your airport transfer and accommodation in Turkey,
• It is processed for the purpose of carrying out activities for customer satisfaction.

4.      Method of Collecting Your Data and Legal Reasons

Your personal data is collected by CYGNUS through written, automatic and electronic methods, application forms, electronic media, e-mail, website, telephone and face-to-face meetings for the above-mentioned purposes; and “necessary for the establishment and performance of the contract“, “legitimate interest of the data controller“, “execution of medical diagnosis, treatment and care services” in Articles 5 and 6 of the Law.”It is processed based on legal reasons, that is, without explicit consent in accordance with Articles 5/2 and 6/3 of the KVKK or based on your explicit consent in accordance with Articles 5/1 and 9 of the KVKK.

In line with the legal reasons listed above, your personal data may be collected in the following ways:

• When you apply to us to receive the services offered by CYGNUS, the written, verbal, visual and auditory data you share,
• Written, verbal, visual and audio data you share with our employees and service providers who reach you after contacting CYGNUS,
• Written, verbal, visual and audio data that you share by filling out the forms on our Website https://au.cygnusclinics.com/ (“Website“) or through the links on the Website electronically,
• Written, verbal, visual and audio data that you share by contacting CYGNUS’ corporate phone number +90 544 345 55 84,
• Written, verbal, visual and audio data you share in your conversations with CYGNUS’ WhatsApp number +90 350 244 75 01,
• Written, verbal, visual and audio data that you transmit to CYGNUS’ e-mail address, info@au.cygnusclinics.com,
• Written, verbal, visual and audio data that you transmit when you apply to us for information without the request of CYGNUS,
• @cygnusclinic Written, verbal, visual and audio data that you transmit to us via the Instagram address.

5.      11 of KVKK. Your Rights Pursuant to Article

Relevant persons must first apply to the data controller in order to exercise their rights regarding their personal data. According to Article 14/2 of the KVKK, a complaint cannot be filed with the Board without applying to the data controller.

By applying to our company, your personal data;

• To learn whether it has been processed or not,
• Requesting information if it has been processed,
• To learn the purpose of processing and whether it is used in accordance with its purpose,
• To know the third parties to whom it is transferred domestically / abroad,
• Requesting correction if incomplete / incorrectly processed,
• To request deletion / destruction within the framework of the conditions stipulated in Article 7 of the Personal Data Protection Law,
• To request notification of the above-mentioned transactions to third parties to whom the data has been transferred,
• Objecting to the occurrence of a result against you due to analysis exclusively with automated systems,
• If you suffer damage due to unlawful processing, you have the right to request compensation for the damage.

You can send us your requests regarding your above-mentioned rights in writing by delivering them in person to the address of Sahrayıcedit Mah. Atatürk Cad. No: 69 İç Kapı No: 46 Kadıköy / Istanbul, through a notary public or by registered letter with return receipt. In order for a person other than yourself to make a request, there must be a special power of attorney issued on the subject.

Requests submitted to us will be concluded within thirty days at the latest. If the conclusion of these requests requires an additional cost, you will be charged the fee in the tariff determined by the Personal Data Protection Board.

We may request information from you in order to determine whether the applicant is the owner of personal data, and we may ask questions about your application in order to clarify the issues specified in the application.

In cases where your application is rejected in accordance with Article 14 of the Law, the answer given is found insufficient or the application is not responded to in due time; You can file a complaint with the Personal Data Protection Board within 30 (thirty) days from the date you learn our response (if no response has been given, from the date of expiry of the response period) and in any case within sixty days from the date of application.

6.      Data Controller You Can Apply Within the Scope of KVKK Provisions

Cygnus Health Services Limited

No : 69 Inner Door No: 46 Kadıköy / Istanbul

E-mail: info@au.cygnusclinics.com

Phone: +90 544 345 55 84